Click here for help creating a user account and signing in.

Q: How do I renew my membership online?

A: Sign in, as you normally would, and go to your profile page for further instructions. If your member renewal date has passed, you may automatically be presented with the renewal form upon sign in. For inquiries about your membership status, please send an email to info@mercerchamber.org.

Q: Why is my member benefit not appearing on the web site?

A: A Mercer Regional Chamber staff member needs to approve your member discount listing before it can appear on the web site. For inquiries, please send an email to info@mercerchamber.org.

Q: How do I know if I am signed in?

A: If you are signed in, then you will not see a blue bar across the screen with the sign in boxes. Instead, the bar will be white and say, "Signed in as: (your name)."

Q: What does the company's 'main' contact have permission to do?

A: The main contact has the ability to change the company's information on both the web site and the printed directory. They also have the ability to create and purchase and enhanced listing for the member company.

Q: Can there be more than one main contact for a company?

A: No.

Q: Why can't I edit my company's profile information?

A: The person listed as the 'main' contact for your company can edit your company's profile information. If a main contact is not assigned for your company or you need to re-assign the company's main contact, have that person sign in to the Chamber web site and go to the 'online preferences' page. They can then request to be the main contact.

Q: What if I don't know my Chamber Member ID?

A: Any person from your company, that has signed up to use this web site, can provide you with your Member ID. They will need to sign into the Chamber web site and look at their 'online preferences' page to obtain the company's Member ID; otherwise you will need to call the Chamber to obtain your Member ID.

Q: Why must I sign up to use the web site?

A: We require you to sign in so that others cannot see your personal information such as your transaction history, communications preferences and member postings.

Q: I clicked sign out but I still see that I am signed in. What do I do?

A: Depending on your computer or your network, pages may be stored on a server or in cache which is accounting for this problem. Close all of your open web browser windows. This will sign you out.

Q: Why do I even need to sign in for a free event?

A: The event will show in your transaction history and the guest list that is available to fellow members displays you on the guest list as a member.

Q: How can my company appear in the Community Resources directory?

A: The main contact for your company can sign into the web site and modify your company profile to be included in any of our Community Resources categories.